Welcome to Diem Agencia Digital. By accessing our website or using our services, you agree to the following terms and conditions:

1. Services

Diem Agencia Digital offers digital branding services, including but not limited to:

• Visual identity creation and redesign

• Graphic and audiovisual content

• Social media branding

• Branding strategy and online workshops

All services are custom and based on client needs, scope, and timelines agreed upon in the project proposal.

2. Client Responsibilities

You agree to:

• Provide accurate and timely information

• Respond to feedback requests and approvals within agreed timeframes

• Respect payment terms as outlined in the service agreement or invoice

3. Payment & Refunds

• Payments must be made in accordance with the agreed terms (e.g., 50% upfront, 50% on delivery).

• We do not offer refunds on completed work, but we are committed to resolving any issues or concerns collaboratively.

• Prices may be listed in USD or COP, depending on client location.

4. Intellectual Property

• We retain ownership of all design concepts until full payment is received.

• Upon payment, final deliverables become the property of the client unless otherwise agreed.

• We reserve the right to showcase completed work in our portfolio and social channels (unless the client requests otherwise in writing).

5. Use of the Website

You agree not to:

• Use our website for unlawful or malicious purposes

• Copy or redistribute content without written permission

6. Limitation of Liability

We are not liable for:

• Losses due to misuse of the content we deliver

• External platform changes (e.g., social media algorithm shifts) that affect performance

• Delays caused by third-party providers or incomplete client materials

7. Modifications

We reserve the right to update these terms at any time. Continued use of our site and services implies acceptance of the new terms.

8. Contact

For any questions or concerns, contact us at: info@diemdigitalagency.com